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Dear Patients,
We hope this letter finds you and your family in good health. Thank you for your patience during this temporary closure of Gateway Dental Group. Our community has been through a lot over the last few months, and all of us are looking forward gradually welcoming patients back into the office starting Monday, May 11th. While many things have changed, (including some remodeling as previously promised) one thing has remained the same: our commitment to your health and safety.
Infection control has always been a top priority for our practice, as you may have already noticed. We will continue to follow the highest level of sterilization and surface disinfection and are following the new guidelines set forth from the Iowa Dental Board and CDC on personal protective equipment.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions prior to scheduling an appointment. You’ll be asked those same questions again when you are in the office.
- We’ll ask that you wait in your car until you’re ready to be seen, then we’ll text or call you when it’s time to come up for your
- Please have any companions you bring along, wait in your vehicle or outside the building during your
- The Iowa Dental Board is requiring everyone entering the office wear a face mask or face covering. Additionally, we will be taking your temperature and ask that you use hand sanitizer when you enter the office.
- Maintaining appropriate social distancing between patients is our We will do our best to allow greater time between patients to reduce waiting times, as well as to reduce the number of patients in the reception area.
- If you have changes to your mailing address, phone number, email address or have a new insurance card, that you email or text us that information prior to your
We look forward to seeing you again and are happy to answer any questions you may have about the steps we’ve taken to keep you, and every patient, safe in our practice. For those patients whose appointments we had to cancel due to our closure, a member of our staff we will be reaching out to you to reschedule your appointment. You do not need to call us unless you have a question or dental emergency.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,
Drs. Burds & McCaulley and the entire Gateway Dental Group Team
1540 High Street, Suite 201, Des Moines, Iowa 50309
